tag:status.rememberthemilk.com,2005:/historyRemember The Milk Status - Incident History2024-03-28T08:47:11-07:00Remember The Milktag:status.rememberthemilk.com,2005:Incident/200918452024-02-27T14:44:27-08:002024-02-27T14:44:27-08:00Alexa integration may not be responding<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:44</var> PST</small><br><strong>Investigating</strong> - We are looking into reports that the Alexa integration is not responding. If you are affected, please contact us so we can help and/or get some details that would help us sort this out. Thank you! 💙</p>tag:status.rememberthemilk.com,2005:Incident/200495552024-02-22T11:54:05-08:002024-02-22T11:54:05-08:00Adding tasks by email may not be working<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:54</var> PST</small><br><strong>Resolved</strong> - This turned out to be an upstream issue with Mailgun that is now resolved. More details here: https://status.mailgun.com/incidents/99rdnl8bd0c5</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:27</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.rememberthemilk.com,2005:Incident/200495922024-02-22T08:32:42-08:002024-02-22T08:32:42-08:00App badges may not update correctly in all instances<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:32</var> PST</small><br><strong>Investigating</strong> - App badges may not be updating correctly in all cases. For example, the app badge may not display the correct number before opening the app for the first time or after receiving a reminder notification.<br /><br />In all cases performance may be improved if you don't manually quit the app by swiping up; this can ensure that the push notifications are received correctly. We are investigating all reports though, so please let us know if you have any different behavior.</p>tag:status.rememberthemilk.com,2005:Incident/198844392024-02-01T06:21:49-08:002024-02-01T06:25:40-08:00Web/desktop and sync are unavailable<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>06:21</var> PST</small><br><strong>Resolved</strong> - A new failure mode in our database, coupled with a series of unfortunate events, meant that Remember The Milk was in a (mostly) read-only mode for roughly 4 hours beginning 2024-02-01 07:49 UTC.<br /><br />Due to the nature of the failure—where the website and various endpoints were up, reads were working, and writes would fail intermittently—our monitoring systems (5 independent external and internal systems) didn't alert us to the issue and continued to report that everything was fine, which led to a prolonged downtime.<br /><br />We apologize for the downtime and have taken measures to ensure this scenario won't happen again.<br /><br />Please contact our team if you continue to experience any issues.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>04:54</var> PST</small><br><strong>Investigating</strong> - We are looking into an issue with the web/desktop app and syncing for the mobile apps. We will update with more details, and are sorry for the inconvenience.</p>tag:status.rememberthemilk.com,2005:Incident/180135122023-07-31T23:40:51-07:002023-07-31T23:40:51-07:00Push notification reminders may not be working<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>23:40</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>12:32</var> PDT</small><br><strong>Investigating</strong> - We are investigating reports of push notification reminders not working. If you are currently experiencing this, please contact us: https://www.rememberthemilk.com/help/contact/?ctx=iphone</p>tag:status.rememberthemilk.com,2005:Incident/178257062023-07-25T10:28:12-07:002023-07-25T10:28:12-07:00Alexa skill not responding<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>10:28</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>09:17</var> PDT</small><br><strong>Investigating</strong> - We are looking into reports that the Alexa skill is not responding.</p>tag:status.rememberthemilk.com,2005:Incident/176650042023-06-23T11:24:22-07:002023-06-23T11:24:22-07:00MilkScript may not be responding<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>11:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>11:24</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>08:21</var> PDT</small><br><strong>Investigating</strong> - We are investigating reports of MilkScript failing to run scripts currently. In the meantime, please contact us if you are experiencing this: https://www.rememberthemilk.com/help/contact/?ctx=webapp</p>tag:status.rememberthemilk.com,2005:Incident/174227002023-05-27T17:30:00-07:002023-05-30T09:16:51-07:00Brief certificate error<p><small>May <var data-var='date'>27</var>, <var data-var='time'>17:30</var> PDT</small><br><strong>Resolved</strong> - Users experienced an error about an invalid SSL certificate, and the apps would not load during this time. We apologize for the inconvenience!</p>tag:status.rememberthemilk.com,2005:Incident/173660522023-05-25T08:01:52-07:002023-05-25T08:01:52-07:00Google Assistant Action not available/responding<p><small>May <var data-var='date'>25</var>, <var data-var='time'>08:01</var> PDT</small><br><strong>Investigating</strong> - We are looking into reports that the Google Assistant Action is not responding. Google Assistant is not queuing up the action when one says "Talk to Remember The Milk", and we are investigating why.</p>tag:status.rememberthemilk.com,2005:Incident/159818742023-07-25T10:29:13-07:002023-07-25T10:29:13-07:00Twitter integration and Twitter reminders unavailable<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>10:29</var> PDT</small><br><strong>Identified</strong> - Changes in the Twitter APIs have caused this functionality to become unavailable for the foreseeable future.<br /><br />If Twitter reopen their APIs, we'll post an update.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>22:29</var> PST</small><br><strong>Investigating</strong> - Our Twitter integration is currently unavailable, and we're looking into the issue. This affects both adding and managing tasks via Twitter, as well as receiving reminders via Twitter.</p>tag:status.rememberthemilk.com,2005:Incident/159460732023-01-26T14:26:55-08:002023-01-26T14:26:56-08:00IFTTT applets may not run<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:26</var> PST</small><br><strong>Resolved</strong> - This was quickly resolved! Thanks for reporting it and bearing with us! 💙</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:23</var> PST</small><br><strong>Investigating</strong> - We are looking into errors with IFTTT applets and Remember The Milk triggers not running.</p>tag:status.rememberthemilk.com,2005:Incident/139412882022-11-29T14:06:22-08:002022-11-29T14:06:23-08:00Gmail add-on not responding<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>14:06</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>07:14</var> PST</small><br><strong>Investigating</strong> - We are looking into reports of the Gmail add-on giving an error when trying to interact with it.</p>tag:status.rememberthemilk.com,2005:Incident/114824162022-10-05T10:18:28-07:002022-10-05T10:18:30-07:00Email reminders not working for specific people<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>10:18</var> PDT</small><br><strong>Resolved</strong> - We've identified the problem and all queued email reminders should be sent now! Sorry again for the inconvenience. 💙</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>09:34</var> PDT</small><br><strong>Investigating</strong> - Email reminders may not be working. If you are affected, please contact us! <br /><br />https://www.rememberthemilk.com/help/contact/</p>tag:status.rememberthemilk.com,2005:Incident/106693432022-07-22T13:56:21-07:002022-07-22T13:56:22-07:00Push sync and notifications may not be working for some users<p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>13:56</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>07:12</var> PDT</small><br><strong>Investigating</strong> - Based on user reports we are investigating delays or interruptions to push syncing and push notifications with the iPhone and iPad apps.<br /><br />Reminders do not appear to be interrupted.<br /><br />If you are affected or have anything else we can help with, please contact us: https://www.rememberthemilk.com/help/contact/</p>tag:status.rememberthemilk.com,2005:Incident/103969412022-06-26T11:34:14-07:002022-06-26T11:34:14-07:00Push notifications may not be working for everyone<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>11:34</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>10:37</var> PDT</small><br><strong>Investigating</strong> - We are looking into reports of push notifications not working. Right now it does not appear that app badge numbers are affected.<br /><br />If you are affected at all please contact us so we can make sure we resolve this for you: https://www.rememberthemilk.com/help/contact/?ctx=reminders</p>tag:status.rememberthemilk.com,2005:Incident/103658182022-06-21T00:43:12-07:002022-06-21T00:43:12-07:00Intermittent 500 errors<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>00:43</var> PDT</small><br><strong>Resolved</strong> - CloudFlare have resolved their issue and our monitoring systems gave the all clear at 07:35:51 UTC.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>Identified</strong> - A major issue at CloudFlare, our CDN/anti-DoS provider, is the cause of the 500 errors.<br /><br />The same issue is affecting cloudflare.com and other CloudFlare customers:<br /><br />https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj<br /><br />We'll evaluate possible work-arounds if the issue is long-running.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>23:45</var> PDT</small><br><strong>Investigating</strong> - The site has been returning intermittent 500 errors to some users since 11:30pm PST.<br /><br />We're investigating the cause now.</p>tag:status.rememberthemilk.com,2005:Incident/101243682022-06-14T07:18:56-07:002022-06-14T07:18:56-07:00Google Assistant action unavailable<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>07:18</var> PDT</small><br><strong>Resolved</strong> - The problem with the Google Assistant Action has been identified and fixed, and the Action is now available with Google Assistant. We appreciate your patience while we worked on this issue!</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>07:45</var> PDT</small><br><strong>Investigating</strong> - The Google Assistant Action is unavailable via Google Assistant and via Google's website. We are investigating this issue.</p>tag:status.rememberthemilk.com,2005:Incident/94859432022-03-08T13:39:53-08:002022-03-08T13:39:53-08:00Android app crashes for some users.<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>13:39</var> PST</small><br><strong>Resolved</strong> - 4.5.20 is confirmed to have fixed these crashes.<br /><br />If you left a 1 star review, please consider revising the rating... maybe? :)</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>19:57</var> PST</small><br><strong>Identified</strong> - Early indications are that version 4.5.20 (finally? hopefully?) resolves this crash for the affected users.<br /><br />It should be rolling out to all users now.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>00:00</var> PST</small><br><strong>Investigating</strong> - The Android app has had a crash that affects ~13% of users since Feb 22, 2022.<br /><br />Unfortunately, we haven't been able to reproduce this crash on a variety of test devices/OS versions/etc.<br /><br />The crash occurs inside the Firebase Cloud Messaging library, which is the how servers communicate with Android apps and is required for push syncing.<br /><br />Due to the way the crash occurs (in a thread pool run by the FCM library), we can't catch the exception and so can't prevent the crash that way.<br /><br />We have an open GitHub issue here: https://github.com/firebase/firebase-android-sdk/issues/3507<br /><br />Since we're not able to repro the issue, the only way to test potential fixes is to continuously roll out new production builds to the entire installed base of the Android app and then wait for crash data to be uploaded to Google, which we're continuing to do.<br /><br />Thank you for your patience.</p>tag:status.rememberthemilk.com,2005:Incident/91866622022-02-04T09:52:09-08:002022-02-04T09:52:10-08:00Some reminders are duplicating again<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:52</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:54</var> PST</small><br><strong>Monitoring</strong> - We believe reminders are working as expected without duplication but we are continuing to monitor the situation. Please let us know if you experience anything unexpected with your reminders.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:57</var> PST</small><br><strong>Investigating</strong> - We are looking into more reports of reminders sending multiple times. We would appreciate anyone affected to let us know if you are experiencing this: <br /><br />https://www.rememberthemilk.com/help/contact/?ctx=reminders<br /><br />And we apologize for this happening again! 💙</p>tag:status.rememberthemilk.com,2005:Incident/91624302022-01-26T12:36:20-08:002022-01-26T12:36:20-08:00Reminders repeatedly sending<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>12:36</var> PST</small><br><strong>Resolved</strong> - The issue with reminders has been resolved and extra reminders should not come in any longer. We apologize for this issue, particularly to those of you who experienced it a few times over the past few days! 💙<br /><br />As always, if you notice anything else please contact us: https://www.rememberthemilk.com/help/contact/</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:18</var> PST</small><br><strong>Investigating</strong> - Reminders for some users are sending repeatedly. We have looked into this and are continuing to address it. We ask that anyone affected please let us know your username and which reminders are sending to you: <br /><br />https://www.rememberthemilk.com/help/contact/?ctx=reminders <br /><br />And in the meantime if you are affected you should be able to disable these in your web/desktop app with these steps:<br /><br />https://www.rememberthemilk.com/help/answer/reminders-basics-whenreminders</p>tag:status.rememberthemilk.com,2005:Incident/91711332022-01-26T10:30:00-08:002022-01-26T12:37:59-08:00Web/desktop app not loading<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>10:30</var> PST</small><br><strong>Resolved</strong> - There was a brief period where the web/desktop app was not loading for some people who had selected specific themes. We identified the issue and resolved it, and appreciate everyone that sent us details to track it down!<br /><br />If you notice any other problems, please contact us so we can help: https://www.rememberthemilk.com/help/contact/</p>tag:status.rememberthemilk.com,2005:Incident/91624222022-01-18T08:19:00-08:002022-01-25T11:17:49-08:00Reminders repeatedly sending<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>08:19</var> PST</small><br><strong>Resolved</strong> - Reminders for some users are sending repeatedly. We have looked into this and are continuing to address it. We ask that anyone affected please let us know your username and which reminders are sending to you: <br /><br />https://www.rememberthemilk.com/help/contact/?ctx=reminders <br /><br />And in the meantime if you are affected you should be able to disable these in your web/desktop app with these steps:<br /><br />https://www.rememberthemilk.com/help/answer/reminders-basics-whenreminders</p>tag:status.rememberthemilk.com,2005:Incident/71793552021-06-06T02:45:06-07:002021-06-06T10:56:29-07:00Site unavailable<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>02:45</var> PDT</small><br><strong>Resolved</strong> - We're back! Woooooo.<br /><br />Apologies for the inconvenience once again. Enjoy the fast-ness. :)</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>02:28</var> PDT</small><br><strong>Investigating</strong> - We've had to put the site under maintenance again to investigate an issue with signing into the website.</p>tag:status.rememberthemilk.com,2005:Incident/71710052021-06-06T01:55:30-07:002021-06-06T01:58:31-07:00Scheduled maintenance<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>01:55</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.<br /><br />Thank you for your patience.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>23:55</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>17:58</var> PDT</small><br><strong>Scheduled</strong> - Remember The Milk will be unavailable for approximately two hours this weekend (<a href="https://www.timeanddate.com/worldclock/fixedtime.html?msg=Remember+The+Milk+scheduled+maintenance&iso=20210605T2355&p1=224&ah=2">see in your timezone</a>), as we perform emergency maintenance.<br /><br />We recommend that you enable <a href="https://www.rememberthemilk.com/help/answer/basics-basics-offline">offline mode</a> if you wish to use the Remember The Milk web and desktop apps during the maintenance window.<br /><br />Android and iOS apps will automatically sync any changes once the maintenance is completed.</p>tag:status.rememberthemilk.com,2005:Incident/64662542021-03-05T21:05:06-08:002021-03-05T21:05:07-08:00Emergency maintenance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>21:05</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:56</var> PST</small><br><strong>Investigating</strong> - RTM will be intermittently unavailable and/or slow as we perform emergency maintenance.</p>