We’ve had some reports of connectivity problems on BlackBerry devices, whether through MilkSync or the Browser or both. We were able to narrow in on this and found that there appears to be a known issue with BlackBerry servers and some SSL certificates that is causing these symptoms.
This issue is described in BlackBerry’s Technical Solution Center and requires an update on affected BlackBerry Enterprise Servers.
Since this is a confirmed bug in BlackBerry MDS, unfortunately there’s no way to correct it on our end; however, the following workaround will switch your device from Proxy TLS to Handheld TLS which should allow MilkSync and/or your Browser to connect:
- From the home screen, go to Options (or Settings, or Settings then Options).
- Go to “Security Options”.
- If “TLS” is available as an option, select that. Otherwise, go to “Advanced Security Options” and select “TLS”.
- Set “TLS Default” to “Handheld”. (If you don’t see “Handheld”, you may need to set it to something else other than “Proxy”; please let us know if you need to set this to anything else.)
- Save the settings.
- In MilkSync, attempt to sync. (You could also try connecting to https://www.rememberthemilk.com/ctd.rtm again if that doesn’t work.)
We apologise for any inconvenience until affected BlackBerry servers are upgraded.